TERMS OF SERVICE

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

The Services are operated by Spotlight shop (“we“). Our office address at:

72 Barkston House, Croydon Street, Leeds, LS11 9RT

Disclaimer

The materials on Spotlight Shop web site are provided “as is”. Spotlight Shop makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Spotlight Shop does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

All sales are final once completed and any refunds, exchanges, or any related resolutions come at the sole discretion of Spotlight Shop. Any website downtime, errors, or temporary maintenance that affects the purchase of any products herein are to be resolved at the discretion of Spotlight Shop.

Limitations

In no event shall Spotlight Shop or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Spotlight Shop Internet site, even if Spotlight Shop or a Spotlight Shop authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on Spotlight Shop website could include technical, typographical, or photographic errors. Spotlight Shop does not warrant that any of the materials on its web site are accurate, complete, or current. Spotlight Shop may make changes to the materials contained on its web site at any time without notice. Spotlight Shop does not, however, make any commitment to update the materials.

Links

Spotlight Shop has not reviewed all the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Spotlight Shop of the site. Use of any such linked web site is at the user’s own risk.

Feedback and Complaints

General comments about the Site are welcome, please contact us at hello@spotlightshop.co.uk.

Please also see below for general complaints but do not hesitate to contact us on the above address should you have any other specific issues. (We’re always happy to help)

Faulty Products

In the event that a customer expresses that a Product is faulty, the Company will request photo evidence and may accept a return to the below address for a refund. The Customer must ensure that the original faulty Product is returned within thirty (30) days to be eligible for a refund. Please note the Company is not obliged to return the Shipping and Handling paid by the Registered User.

You MUST at least provide photographic evidence of the product for an investigation to take place. 

Incorrect Products

The Company or its delivery partners may, in very rare situations, send an incorrect Product to a Customer. To ensure that the mistake is remedied as quickly and as smoothly as possible, it is vital in these situations that the Customer contacts the Company at hello@spotlightshop.co.uk. The Company will then be able to suggest the best place for the Customer to return the item to. A return code will be given to the customer which will make them eligible for a full refund for the incorrect product. The Customer must return the incorrect Product immediately and within seven (7) days of reporting the issue to the Company.

If the Customer does not return the incorrect Product within thirty (30) days, a refund will not be provided.

Return Address :

Spotlight Shop

72 Barkston House,

Croydon Street, 

Leeds, 

LS11 9RT

Returning Products

We do not accept the return of any product that is not found to be faulty/incorrect or that does not have a return code. 

Returns are accepted only once an investigation has been concluded and a refund agreed by a member of Spotlight Shop.

Returns without a return code (Provided at time of investigation conclusion) will not be eligible for a refund.

Best Estimate Delivery Times

All delivery times given on the Web Site are estimates. All information regarding delivery time is non-binding. This does affect the Company’s obligation to deliver Products. The Company works with trusted delivery partners to ensure the best possible service. If the customer doesn’t receive the product/s in 30 days, he should contact the Company for a clarification.

Site Terms of Use Modifications

Spotlight Shop may revise these terms of use for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to the Spotlight Shop website shall be governed by the laws of the United Kingdom without regard to its conflict of law provisions.

Order Acknowledgement Policy

Please note that your order will become a legally binding contract entered in between us upon despatch of your order.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Spotlight Shop reserves the right at any time after receipt of your order to accept or decline your order for any reason. Spotlight Shop reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over £1000.00 (Inc. VAT) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

The contract between you and Spotlight Shop will be completed on the despatch of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our Cancellation Policy. The sale contract is therefore completed in England and is subject to English law.

We reserve the right to reject any offer to purchase by you at any time.

Once you submit an order, we will freshly make the product for you. You can cancel your order at any stage until dispatch. If you would like to request the cancellation of an order, please email us as soon as possible to hello@spotlightshop.co.uk. Please inform us of any cancellation at the earliest opportunity.

Refusal of transaction

We reserve the right to withdraw any products from the website at any time and/or remove, screen or edit any materials or content. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We will not be liable to you or any third party by reason of our withdrawing any product from the spotlightshop.co.uk website, whether or not that product has been sold; removing, screening or editing any materials or content; refusing to process a transaction or suspending any transaction after processing has begun.

No reliance on information

The content on our sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our sites.

Although we make reasonable efforts to update the information on our sites, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our sites are accurate, complete or up to date.

Discounts / Offers

Any vouchers advertised by the Company on any platform cannot be used in conjunction with other promotions, sale items, pre-order items, vouchers, promotions & promotional products, other discount coupons or for shipping charges. All prizes offered as part of any campaigns run by Spotlight Shop must be claimed within a maximum period of 1 year.

General Terms and Conditions applicable to Use of a Web Site.

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Privacy Policy

Maintaining the security of your data is a priority at Spotlight Shop, and we are committed to respecting the privacy of our customers and site visitors. We are also dedicated to being transparent about what data we collect about you and how we use it.

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us either via our official website: www.spotlightshop.co.uk or on our official social media accounts (Facebook, Instagram, TikTok).

This policy also provides information about:

• How we use your data.

• Information we collect about you.

• How we ensure your privacy is maintained.

• Your legal rights relating to your personal data.

How we use your data

We use your information in a number of different ways:

• To provide goods and services to you.

• To make a tailored website available to you.

• To provide, support, and improve the Services we offer.

• To find out what you, and other customers, like.

• To protect our business and your account from fraud and other illegal activities

• Take payment, and give refunds.

• To provide product recommendations.

• To manage any registered account(s) that you hold with us.

• To verify your identity.

• With your agreement, to contact you electronically about promotional offers and products and services which we think may interest you. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.

Credit Card Payments Information:

Credit card details will not be stored but acquired and processed directly by our payment service provider. We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification and distribution of your data by unauthorized persons.

Information we collect about you.

During your use of the website (including for browsing and purchasing), when you interact with us on our Social Media accounts, when you participate in any promotions or  when you purchase products from our online store - we may collect and process the following information about you:

• Your name, age/date of birth and gender.

• Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

•  Your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address.

•  Purchases and orders.

•  Your on-line browsing activities on Spotlight Shop’s website.

•  For your security, we’ll also keep an encrypted record of your login password. - when you make a purchase or place an order with us, your payment card details;

•  Your location;. Your correspondence and communications with us.

•  Your comments and product reviews.

Important information:

Some of the above personal data is collected directly, for example when you set up an on-line account on our websites, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

How we protect your personal data

Date security is treated with the utmost care to ensure that all our customers are protected.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data such as payment card information) is secured through the payment gateways we use.

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

How long will we keep your personal data?

All data gathered will only be kept for as long as it is necessary and for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised.

Who do we share your personal data with?

We sometimes share your personal data with trusted third parties.

For example, delivery couriers, technicians visiting your home, for fraud management, to handle complaints, to help us personalise our offers to you and so on.

Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:

• We provide only the information they need to perform their specific services.

• They may only use your data for the exact purposes we specify in our contract with them.

• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the kind of third parties we work with are:

• Operational companies such as delivery couriers.

• IT companies who support our website and other business systems.

• Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites.

To help personalise your journey through Partnership websites we currently use the following companies, who will process your personal data as part of their contracts with us:

• Facebook

• Pinterest

• Instagram

• Google Analytics

• Twitter

• Youtube

• TikTok

What are your rights over your personal data?

An overview of your different rights

You have the right to request access to the personal data we hold about you, free of charge in most cases.

The correction of your personal data when incorrect, out of date or incomplete.

That we stop using your personal data for direct marketing (either through specific channels, or all channels).

Review by a Partner of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).

You have the right to request a copy of any information about you that the Partnership holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please email hello@spotlightshop.co.uk. To ask for your information to be amended, please update your online account, or contact our Customer Services team. If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

How can you stop the use of your personal data for direct marketing?

• Email our Customer Service at hello@spotlightshop.co.uk

 Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.